Returns

Returning an item is quick and easy. You have 30 days to return your item(s) from the date of delivery. Each item you return must be new, unused and in its original packaging, in saleable condition.

Conditions for exchanges and/or returns

If after receiving his or her order, the customer is not satisfied, Promeco NV allows him or her to change the size of the item purchased or to return it, within thirty (30) days, from the date of its arrival, provided that the item has not been used and is not damaged. Therefore, Promeco NV will not accept exchanges or returns of used or damaged items (unless it is a defective item).

An item cannot be exchanged for another model, but only for another size. To exchange an item, it must be returned and another one ordered. Before returning an item, the customer must first send in this form.

All returns of purchased items must be carefully packaged and must include a completed delivery slip or return form.

Exchanges and/or returns by mail

The exchange of size or the return of purchased items can also be done by ordinary mail, by sending the package to the following address

Promeco NV, Doornikserijksweg 12, 8510 Bellegem, Belgium

In this case, Promeco NV advises to send the return by registered mail or with acknowledgement of receipt. The shipping costs of the items that the customer wishes to exchange or return by mail will be paid by the customer and Promeco NV will not accept, under any circumstances, returns sent by postage due.

Right of withdrawal

The customer has the right to withdraw from this contract without having to pay any compensation and without giving any reason within 30 calendar days, in accordance with European legislation. The withdrawal period will expire 30 calendar days after the day the customer has received the goods. The customer is responsible for the costs of returning the goods.

In order to exercise the right of withdrawal, it is necessary that the user notifies us of his/her decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail).

In order to comply with the withdrawal period, it is sufficient that the notification of withdrawal is sent before the expiration of the withdrawal period. |

Consequences of withdrawal

In the event of withdrawal, we will refund the customer for all amounts paid as a result of the purchase, including delivery costs (with the exception of additional costs arising from the customer's choice of a different delivery method to the cheaper standard delivery method offered by us) without undue delay and in any event no later than 30 calendar days after the date on which the customer informs us of his or her decision to withdraw from this contract. We will refund the money using the same method of payment that the customer used for the original transaction, unless the customer has decided otherwise. In any case, the customer shall not bear any costs as a consequence of the refund.

We may withhold the refund until we have received the goods, or until the customer has presented proof of return, whichever is sooner.

The customer must return or hand over the goods directly to us without unreasonable delay and in any case not later than 30 calendar days from the date on which he notifies us of his decision to withdraw from the contract. The deadline shall be deemed to have been met if the goods are returned to us before the expiry of the said deadline.

In order to return the goods, the customer may use the services that Promeco NV makes available to him: free return in store and return by mail, this last method having additional costs that the customer must pay.

In case of other questions, you can fill in the form below: